Vista Outdoor IT Client Services Analyst - Vista Outdoor in Rantoul, Illinois
Each company at Vista Outdoor has its own unique DNA. We are united by a dedication to superior quality, performance-driven products, and a love of all things outdoors. We are where the rugged outdoors meets modern innovation.
We are looking for a well-rounded Client Services Analyst to join our team at our office in Rantoul, IL. The ideal candidate will have experience in multiple IT disciplines and be equally comfortable working independently or as part of a team. The Client Services Analyst is an on-site position and will work closely with other IT SME in a large geographically dispersed corporation. This position requires the experience necessary to oversee IT projects and the work ethic to get your hands dirty.
This position will be the initial point of contact on site for all IT issues and will support local technology needs for end user community.
Responsible all aspects break/fix within the four walls of the location.
IT project support for new business initiatives including contributing to the vision and future of the brand.
Strong multi-tasking and task prioritization skills.
Self-motivated and self-directed with the ability to work with little supervision.
Attention to detail and accuracy.
Available for a 40-hour on-site work week with on-call availability on an as needed basis.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Provide computer/telephone orientation to new Site Support Services staff members.
Associates or bachelor’s degree in Computer Science or equivalent experience.
3-5 years’ experience with Windows and Mac administrations, software/hardware support and troubleshooting required.
Strong working knowledge of desktop and laptop functionality.
Proficiency with all Microsoft and Mac desktop and operating systems (within current Microsoft/Mac support lifecycle) as well as MS Office and other standard desktop applications.
Active experience/certification in Information Technology Information Library (ITIL).
Proven track record of providing SLAs and Service Desk deliverables.
Extensive knowledge of client computer hardware (specifically Dell and Macintosh).
Working knowledge of a range of diagnostic utilities to support effective service.
Experience with Microsoft desktop and server operating systems.
Must be able to lift/carry 40 lbs., navigate stairs and walk long distances in the office.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Join our talented team! Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.
Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to firstname.lastname@example.org . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.