Vista Outdoor Program Director, Ecommerce Operations - Vista Outdoor in Ohio
Each company at Vista Outdoor has its own unique DNA. From Federal, Remington, Bushnell, Bell, Giro, CamelBak and many more, we are united by a dedication to superior quality, performance-driven products and a love of all things outdoors.
The "Program Director, Ecommerce Operations" is an individual who is excited about driving teams, solving problems and delivering valuable projects in a startup like environment inside an existing successful business.
As the key leader in program / project delivery for ecommerce and digital marketing they will lead teams to define and deliver large projects to successful outcomes. As a Program Director, they will encompass all facets of project management, stakeholder management and team leadership. They will also collaborate with business leaders and participate in strategic planning activities such as program and product road mapping and financial planning to help grow the program and project management practice
Job Description / Responsibilities
Chief Problem Solver by assuming overall responsibility for planning, directing, coordinating activities and delivering Large Digital programs such as e-Commerce implementations that include cross-workstream activities and teams from multiple internal and external groups
Manages all critical project aspects (scope, timeline, budget, resources, etc.) and ensures that project goals are accomplished and in line with program and business objectives and escalates issues, risks to Program leadership in a timely manner
Responsible for delivery oversight of all major project tracks (eCommerce, Marketing Automation, Order Management, Infrastructure, Middleware, Integrations, Hosting, QA and testing, Analytics, UX etc.) activities, ensuring the currency, quality, dependencies and integrity of information about those activities and the quality and timeliness of their delivery.
Develops project / program plans, including goals, strategy/approach, schedule, risks, contingency plans, resource allocation
Manages the change management process including changes to scope/requirements/design
Leads and collaborates with others to collect project status, develop status reports and communicate status, risks, issues, etc. to customers, management and other stakeholders
Experienced in working in an AGILE-SCRUM based methodology and collaborating with teams in a globally distributed engagement model
Acts as the Program Management Lead for all project managers on the Program – Internal and External and leads daily track and team meetings
Builds presentations ranging from daily standup decks to steering and operating committee material
Builds and maintains complex project plans for multiple groups, staffing plans and ongoing budget management
Responsible for team time management and meeting cadence
Act as the trusted advisor to the digital leadership team raising issues and concerns consistently
Leads meetings with senior leaders across the organization
Must be willing to wear multiple hats in a startup type environment within a large company
Must be versed and able to successfully “manage up” to division leaders
Bachelor's degree required
Minimum of three years of experience in Senior Program Management and 5+ years in Project Management
Experience managing Web, Ecommerce, Digital Marketing projects, cloud based software ecommerce implementations or large technology implementations.
Experience with Salesforce Commerce Cloud and Salesforce Marketing Cloud, Salesforce Service Cloud and Google Analytics platforms
Retail eCommerce Platform/re-Platform experience across disciplines of technology, program management, user experience, change management and QA will be preferred
Experience in technology consulting or digital agency consulting is a plus; PMP, SCRUM certification a plus
Expertise in relationship management and setting and managing customer expectations
Experience in Business Transformation/Change Management – Planning and Execution
Excellent oral and written communication skills, as well as ability to present and explain complex information in a way that establishes rapport, persuades others and gains understanding
Solid understanding of multiple software development and digital delivery processes
Led diverse teams in dynamic and fast-paced and globally diverse environments
Experienced multiple full project lifecycles from business development to final delivery
Experience managing multiple projects simultaneously (preferably in an integrated program)
Led teams with multiple discipline representation (especially technology, creative, and strategy)
Direct managerial responsibility for team of 5 or more, working effectively with project teams and clients
Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
Ability to blend creative, problem-solving, and technical skills for refining existing theories or developing new system approaches to seize opportunities and sustain business success
Strong teamwork and interpersonal skills at all management levels
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled
Join our talented team! Employees at Vista Outdoor are passionate and committed to delivering quality products to our customers. Our culture centers on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience.
Vista Outdoor is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to firstname.lastname@example.org . Please note that this email address is for accommodation purposes only. Vista Outdoor will not respond to inquiries for other purposes.